RETURN AND REFUND POLICY

Thank you for shopping at Kata Skin Essentials.

We appreciate you for shopping at kataskinessentials.com. Once an item has been shipped, we do not accept returns and exchanges

We however offer replacements if items arrive damaged or if your order was processed incorrectly. To be eligible for a replacement, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at kataskinessentials@gmail.com. If your return is accepted, we will send you a return shipping code via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us within 7days of purchase if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (where applicable)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You will be responsible for the cost of return if the category does not fall under damaged or incorrect order.

Refunds (where applicable)

We will notify you once we have received and inspected your return to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at kataskinessentials@gmail.com.